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January 14, 2008


David Zinger

Great points about conversations. I think they are so hard in live situations and open to so much interpretation in socialmedia. I try and give myself the 24 hour rule before a big comment and also I keep thinking of all the best emails I never sent.

Sonia Simone

It can be really hard, and painful. And when these issues take you by surprise in your business, it's especially hard.


What a lame post! Did you have nothing better to do!

(Just kidding - great article - just thought I'd test you out - see if I could make your blood boil.)

Michael@ Awareness * Connection

That last sentence was beautiful. And I really like the email advice.

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