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July 01, 2008

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James Hipkin

The objective might be simple, the strategy elegant but the execution will always be complicated. Beware the complication.

Great post, as always. Really emphasizes the importance of considering consequences. Something I have been drumming into my teens.

Janice C Cartier

...Unintended consequences too, huh James?

I like the Inverted matrix idea, considering things from both ends.

I cannot remember where this comes from but I once read that if you pick up a stick you get both ends of it...you know ugly and beautiful, chaos and elegance, trolls and supporters...

Leanne Heller

It's almost silly to need the reminder, but you’re right - it's easy to forget that the people you're communicating with online are thinking human beings. Especially if you’ve been tuned into WoW general chat in the Barrens for more than 5 minutes. :-)

I’m wondering how to take your ideas into account when building an internet-based community for our business. I’ve got no problem with chaos or autonomous thought, since the people who use your product on a daily basis often have great development ideas to share, and a little chaos keeps things interesting. But, if this was set up, I’d be curious to see what actions might be the result, and what the consequences (if any) might be.

Thanks for the food for thought – I enjoyed your post, and new perspectives are always welcome.

Karen Swim

Sonia, such a thought provoking post. You pointed out what appears to be frequently overlooked and that is our inability to control the chaos that is inevitable with groups of people. For those seeking to simply blast a message to "crowds" and influence their desired result, this post points out the flaw in that strategy. People online, offline will never do exactly what you want.

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